Job Vacancy: Operations Officer

We are looking for an Operations Officer to join the Disability Sports Coach team on a full or part-time basis (37.5 hours per week, minimum 3 days a week), on a two-year contract.

Location: Greater London (Hybrid)

Salary: Up to £25,000 per year (pro-rata)

Job description

The Operations Officer at Disability Sports Coach plays a crucial role in ensuring the efficient and effective operation of various administrative and support functions within the organisation. This position requires a proactive and organized individual with excellent communication and multitasking skills.

Key Responsibilities:

  1. Financial Management:
    • Ensure timely and accurate generation of coaching and venue invoices.
  2. Database Management:
    • Ensure all club participants are properly registered on the website database system.
  3. Advertising and Promotion:
    • Coordinate the distribution of promotional materials to relevant points (e.g., GPs surgeries, community centres).
    • Take proactive measures in organizing physical promotional items on a regular basis.
  4. Communication:
    • Respond promptly to general email inquiries.
    • Participate in the phone rota to address inquiries from various stakeholders.
  5. Support Functions:
    • Assist the Delivery Team in logging and tracing safeguarding and incidents.
    • Provide support to the Senior Management Team (SMT) and the charity with ad hoc and regular administrative requirements.
  6. Mentor and Training:
    • Ensure the Mentor is up to date with policies, annual leave, and training.
    • Track staff training, alerting staff when training has elapsed, and arrange ongoing Continuing Professional Development (CPD).
  7. Systems Training:
    • Deliver training sessions to new employees on the usage of systems such as Capsule, Mentor, Xero, and Share Drive.
  8. Systems Management:
    • Ensure all systems (Capsule, Mentor, Xero, Share Drive) are up to date and well-organized.
  9. Website Management:
    • Regularly amend website content, including job adverts and images.
  10. Policy Dissemination:
    • Disseminate policies, training opportunities, and local/regional sector updates to staff.


Qualifications and Personal Specification:

  • Previous experience in a similar administrative role is desirable.
  • Strong organisational and multitasking abilities.
  • Excellent communication skills, both written and verbal.
  • Proficient in using software systems such as Capsule, Mentor, Xero, and Share Drive.
  • Knowledge of HR processes and training procedures is advantageous.
  • Ability to work independently and collaboratively in a team environment.
  • Proactive problem-solving skills and attention to detail.
  • Flexibility to adapt to the dynamic needs of the organisation.
  • Commitment to the mission and values of Disability Sports Coach.


  1. A network of social activities at the House of Sport
  2. Remote working opportunities
  3. Private Health Care (available on successful completion of 6-month probationary period)

Annual leave

Annual leave entitlement is 20 days in addition to the 8 English Public Holidays (pro rata), plus

any days between Christmas and New Year when the office is closed (at the discretion of DSC).

Application Instructions

To apply, submit a current CV along with a covering letter.

In the covering letter you must outline in turn how you meet the each of the person specification criteria.


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